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Conflict Resolution Day Course

This CPD accredited course is aimed at all public facing staff and will allow them to identify and deal with risks to themselves and property within the rule of law. 

Conflict can arise in any situation, and it isn’t necessarily a bad thing as it can show that people are engaged and passionate and it can drive positive change, however, it needs to be handled constructively. 

Failing to respond to conflict can lead to lost production, abscenses, attrition and on rare occasions, lawsuits. 

Our in-house one day conflict resolution course will give you the tools and knowledge to know how to resolve conflict disputes of any size. It will help you learn crucial conflict management skills that will help you deal with tension in the workplace. 

What is Conflict Resolution?

Conflict resolution is effectively managing and resolving disagreements, disputes, or conflicts between individuals, groups, or organizations. It involves identifying the root cause of the conflict, understanding the perspectives and interests of all parties involved, and finding mutually acceptable solutions that address the underlying issues.

Conflict resolution is a creative and collaborative process that requires active listening, empathy, and open communication. It’s not just about reaching a quick compromise or imposing one’s will on the other party but rather about finding common ground and building relationships that can endure beyond the current conflict.

Conflict resolution is a crucial skill that can help prevent and mitigate various forms of social, economic, and political conflicts. It can help individuals and groups work together towards shared goals and build stronger, more resilient communities.

Our Conflict Resolution Course

This in-person conflict resolution course can be delivered anywhere in the UK. 

To discuss your requirements call Mark on 07970494723 or email

Course delivered through PowerPoint, scenario based learning and personal self-defence.

Delivered by retired police, military and mixed martial arts instructors.

Price on enquiring. 

What You Will Learn?

Here’s what you will learn from our conflict resolution course:

Understanding of the causes and dynamics of conflict: You will be able to identify the underlying causes and understand how different factors, such as power dynamics, communication breakdowns, and cultural differences, can contribute to conflict.

Communication skills: You will develop effective communication skills, including active listening, expressing oneself clearly and respectfully, and managing emotions during conflict.

Negotiation and problem-solving skills: You will develop the ability to negotiate and problem-solve in a way that addresses the underlying needs and interests of all parties involved.

Empathy and perspective-taking: You will develop the ability to see a situation from multiple perspectives and demonstrate empathy for others, which can help build trust and rapport during conflict resolution.

Mediation and facilitation skills: You will develop the ability to mediate and facilitate conflict resolution processes, including identifying the root cause of the conflict, clarifying misunderstandings, and guiding parties toward a mutually acceptable solution.

Knowledge of conflict resolution strategies: You will develop an understanding of various conflict resolution strategies and be able to apply them appropriately to different situations.

Self-awareness and self-management: You will develop an awareness of their own emotions and biases during conflict and be able to manage them in a way that promotes effective conflict resolution.

Cultural competence: You will develop an understanding of how cultural differences can contribute to conflict and learn how to navigate those differences respectfully and effectively.


Overall, the learning outcomes of our conflict resolution course should equip you with the skills, knowledge, and attitudes necessary to manage and resolve conflicts in a variety of settings effectively.

Conflict Resolution Strategies 

Various conflict resolution strategies can be employed depending on the nature and severity of the conflict. Here are a few examples:

Communication: Effective communication is often the first step in resolving a conflict. It involves actively listening to the concerns and perspectives of all parties involved and expressing one’s thoughts and feelings clearly and respectfully.

Negotiation: Negotiation involves a give-and-take process where both parties try to find a mutually acceptable solution. This often involves identifying the underlying interests and needs of each party and brainstorming potential solutions that can address those needs.

Mediation: Mediation involves a neutral third party who helps facilitate communication and negotiation between the parties. The mediator’s role is to help identify the root cause of the conflict, clarify misunderstandings, and guide the parties toward a mutually acceptable solution.

Arbitration: Arbitration involves a third party who makes a binding decision on the conflict. This is often used in more formal settings, such as in legal disputes or labor negotiations.

Collaboration: Collaboration involves working together to find a solution that benefits all parties involved. This often involves creative problem-solving and a willingness to compromise and find common ground.

Avoidance: In some cases, avoiding the conflict altogether may be the best option, mainly if the conflict is minor or if addressing it would create more problems than it solves.


It’s important to note that different conflict resolution strategies may be more appropriate for different situations. Effective conflict resolution often involves a combination of these strategies and a willingness to adapt as the situation evolves.

Example of Conflict Resolution

An example of conflict resolution could be as follows:

Imagine two colleagues in a team disagreeing on how to approach a project. One colleague thinks they should focus on quality, while the other thinks they should prioritize speed. The disagreement quickly escalates into a conflict, with both parties feeling frustrated and defensive.

To resolve the conflict, the team leader might facilitate a discussion between the two colleagues using a conflict resolution approach. The team leader could encourage both colleagues to actively listen to each other’s perspectives, identify and discuss the underlying interests and concerns, and work together to identify a solution that addresses quality and speed.

Through this process, the two colleagues may reach a mutual understanding and agreement on how to approach the project, resulting in a conflict resolution. The colleagues may also develop a deeper understanding and respect for each other’s perspectives, which could contribute to a more positive and productive working relationship.

This example demonstrates how conflict resolution can help individuals and teams work through disagreements and find mutually beneficial solutions that can lead to a positive outcome for everyone involved.

Benefits of a Conflict Resolution Course

A conflict resolution course can offer a range of benefits to individuals and organizations, including:

1. Improved Communication Skills 

Conflict resolution courses often emphasize the importance of effective communication in resolving conflicts. By learning to listen actively, express oneself clearly and respectfully, and manage emotions during the conflict, participants can improve their communication skills and build stronger relationships.

2. Enhanced Problem-Solving Skills

Conflict resolution courses teach problem-solving techniques that can be applied in various contexts. Participants learn how to identify interests and needs, generate creative solutions, and evaluate potential outcomes, which can help them approach conflicts more productively and effectively.

3. Increased Self-Awareness 

Conflict resolution courses often involve self-reflection and feedback, which can help participants better understand their communication and conflict management style. This increased self-awareness can lead to greater personal growth and development.

4. Greater Empathy and Understanding

Conflict resolution courses often emphasize the importance of empathy and understanding. Participants learn how to put themselves in others’ shoes, identify the underlying concerns and needs, and find mutually beneficial solutions. This can lead to stronger relationships and more positive outcomes.

5. Reduced Conflict and Tension 

By developing conflict resolution skills, individuals can reduce the likelihood of conflicts escalating into more serious problems. They can also learn how to manage conflicts in a way that minimizes tension and preserves relationships, leading to a more positive and productive work or personal environment.

6. Improved Productivity and Collaboration 

Conflict can be a significant barrier to productivity and collaboration in the workplace. By developing conflict resolution skills, individuals and teams can better manage conflicts and work together more effectively, leading to improved productivity and collaboration.

7. Personal and Professional Growth

Conflict resolution courses can provide opportunities for personal and professional growth. Participants can learn new skills, challenge themselves to think differently and develop a deeper understanding of themselves and others.

Overall, a conflict resolution course can offer a range of benefits that can improve personal and professional outcomes. Whether you want to improve your communication skills, enhance your problem-solving abilities, or build stronger relationships, a conflict resolution course can help you achieve your goals.


500 Terry Francine St.

San Francisco, CA 94158


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